Privacy Policy

1. Introduction

This Privacy Policy describes how BidZumo.com ("we," "us," or "our") collects, uses, and shares your personal information when you use our real estate auction platform (the "Service"). By using our Service, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Avatar/profile photos, professional bio, specialties
• Professional Information (Agents): Company name, license number, license state, license expiry date, business address, business phone, website, verification documents
• Financial Information: Bank account details (processed through Plaid), escrow wallet information, transaction history
• Communication Data: Messages, emails, and other communications through our platform

2.2 Auction and Bidding Information

• Bidding Activity: Bid amounts, bid history, max bid settings, watchlist items
• Auction Participation: Properties viewed, auction attendance, winning/losing bid history
• Payment Information: Escrow deposits, transaction records, payment methods

2.3 Automatically Collected Information

• Usage Data: IP address, browser type, device information, operating system
• Platform Activity: Pages visited, time spent on platform, click patterns, search queries
• Real-time Data: Socket.IO connection data, live auction participation
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

2.4 Third-Party Information

• Plaid Integration: Bank account information, transaction data, account verification status
• Email Services: Email delivery status, open rates, click-through rates
• Identity Verification: Professional license verification data

3. How We Use Your Information

3.1 Platform Operations

• Provide and maintain our auction services
• Process user registration and account management
• Facilitate real-time bidding and auction participation
• Process payments and manage escrow transactions
• Verify agent credentials and professional licenses

3.2 Communication

• Send transactional emails and notifications
• Provide customer support and respond to inquiries
• Send auction updates, bid notifications, and platform announcements
• Enable communication between buyers, sellers, and agents

3.3 Security and Compliance

• Prevent fraud and ensure platform security
• Comply with legal obligations and regulatory requirements
• Maintain audit trails for financial transactions
• Monitor for suspicious or prohibited activities

3.4 Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and analytics
• Personalize user experience

4. Information Sharing and Disclosure

4.1 We May Share Information With:

• Service Providers: Plaid (banking), email services, cloud hosting providers
• Legal Compliance: When required by law, court order, or regulatory request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to sharing

4.2 Auction-Related Sharing

• Bidder information may be shared with sellers and listing agents
• Winner information is shared for transaction completion
• Agent contact information is displayed on listings
• Public auction results (winner identity may be disclosed)

4.3 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

For California residents, you may also contact us using the methods above to exercise your CCPA rights.